IT Operations Consultant
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Our client requires an IT Operations Consultant to lead several high-profile initiatives including overseeing the implementation of the ITOM (service-optimized); monitoring progress and addressing known gaps in IT maturity, capabilities, and operating effectiveness.
Work can be provided remotely with a minimum of twenty-five percent (25%) up to fifty percent (50%) of the time required onsite at the Clients facilities located Brandon, Manitoba.
Brandon, Manitoba (Hybrid)
Mandatory Requirements
- Senior level IT executive (director or above) experience in workers compensation or insurance industry, responsible for critical IT operations, end user services, and IT service management
- Hands on experience with ITOM patterns including design and implementation of “Pattern Three–Service Optimizing Operating Model”
- Leading functional IT organization design, and defining new/modified roles and associated job descriptions to align with the new ITOM in collaboration with key stakeholders (i.e. human resources)
- IT capability development and process improvement experience in a complex public sector environment
- Senior IT leadership and governance experience in the delivery of complex multi-year projects/portfolios including technology remediation and change initiatives
- Azure Cloud infrastructure enablement, migration and operational management oversight experience
- Modern workplace technology enablement and operational management experience including Office 365 delivery, Exchange Online, and SharePoint migrations, as well as OneDrive and MS Teams implementation
- Ability to coach and develop
Desirable Requirements
- Strategic vendor management experience including supplier governance and negotiations
- Ability to build and maintain strong relationships with internal and external stakeholders
- Experience with Project Management Institute (PMI®) methodology and best practices including Project Management Professional (PMP®) certification
- Ability to manage competing demands, multiple priorities, and changes in direction seamlessly
- Excellent communication, consultation, and mediation skills to address complex and sensitive issues.
Job Posting ID: 55883
Location: Brandon, Manitoba (Hybrid)
Estimated Starting Date: Dec 9, 2024
Estimated End Date: 2 years + 2 pos. 6-month extensions
Posting Closing Date: November 21, 2024
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