ERP Change Manager
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Our client requires an ERP Change Manager for an SAP ERP transformation and requires detailed documentation of current-state business processes across the Hire to Retire (H2R), Procure to Pay (P2P), and Plan to Budget (P2B) process domains. The purpose of this engagement is to establish a comprehensive and standardized understanding of current business processes, identify process challenges and pain points, and document opportunities for improvement that will inform future ERP transformation planning and solution design activities.
Work is hybrid with onsite work required at client location in Burnaby, BC. Working hours are on demand / ad hoc. The resource will be responsible for any travel or travel related expenses occurred while performing services.
Burnaby, British Columbia (Hybrid)
Mandatory Requirements
Mandatory Requirements Include:
- A post-secondary degree or diploma in business administration, organizational development, human resources, communications, information systems, public administration, or a related discipline. An equivalent combination of education and relevant experience may be considered.
- A minimum of five years of progressive experience delivering change management services for complex, organization-wide business or technology transformations.
- Demonstrated experience developing and executing change management strategies and plans, including change impact assessments, stakeholder analysis and mapping, readiness assessments, communications, engagement, training, adoption, and reinforcement activities.
- Experience supporting ERP, human capital management, finance, procurement, budgeting, or other enterprise system transformation initiatives involving significant changes to business processes, roles, responsibilities, and ways of working.
- Demonstrated experience working with senior leaders, process owners, subject matter experts, project teams, managers, employees, unions or employee groups, and other stakeholders in a complex, multi-stakeholder environment.
- Experience in a municipal, broader public-sector, or similarly complex unionized organization is considered an asset.
- A recognized change management certification, such as Prosci, Certified Change Management Professional (CCMP), or an equivalent credential, is preferred.
Required Technical Skills & Qualifications:
- Strong knowledge of established change management methodologies, tools, and leading practices, with the ability to tailor approaches to the City’s governance, culture, project methodology, and stakeholder needs.
- Proficiency in preparing change management deliverables, including change strategies, change impact assessments, stakeholder maps, readiness assessments, communications plans and materials, training strategies, adoption measures, feedback mechanisms, and status reporting.
- Ability to translate business process, system, role, data, and policy changes into clear stakeholder impacts, practical change actions, and measurable adoption outcomes.
- Experience supporting SAP implementation or transformation programs is preferred. Experience with SAP SuccessFactors implementation, particularly for Hire to Retire processes, is a strong asset.
- Familiarity with SAP-enabled business processes across Hire to Retire, Procure to Pay, and Plan to Budget domains is preferred.
- Proficiency with Microsoft 365 tools, including Word, Excel, PowerPoint, Teams, and SharePoint. Experience with collaboration, survey, process mapping, learning, or change tracking tools is an asset.
- Strong analytical, facilitation, documentation, and presentation skills, including the ability to synthesize qualitative and quantitative information and produce concise, decision-ready materials.
- Ability to work within established project governance, change control, records management, privacy, security, and documentation standards.
Interpersonal and Communication Skills:
- Excellent written and verbal communication skills, with the ability to tailor messages for executives, managers, project teams, subject matter experts, frontline employees, and other stakeholder groups.
- Strong facilitation and presentation skills, including the ability to lead workshops, interviews, focus groups, readiness discussions, and validation sessions in both virtual and in-person settings.
- Demonstrated ability to build trust, establish effective working relationships, and influence stakeholders without direct authority.
- Ability to listen actively, gather and incorporate feedback, manage differing perspectives, and support constructive resolution of issues and resistance.
- High degree of professionalism, discretion, cultural awareness, empathy, adaptability, and sound judgment when working with sensitive organizational and workforce information.
- Strong organizational and time-management skills, with the ability to manage multiple priorities, meet deadlines, and work independently while collaborating effectively as part of an integrated project team.
- Commitment to knowledge transfer, coaching, and capability building so that City staff can sustain change management activities and adoption practices.
Job Posting ID: 57024
Location: Burnaby, British Columbia (Hybrid)
Estimated Starting Date: Sep/Oct 2026
Estimated End Date: till Dec 31, 2026
Posting Closing Date: September 9, 2026
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