Application Support Analyst
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Our client requires a System Analyst to provide support for proprietary in-house software and managing data across up to 10-12 different systems within a. highly complex technical environment. Duties includes identifying and resolving technical and data management issues; resolve business rules, information and application conflicts involving shared services, applications and resources; and manage ticketed tracking system and ensuring comprehensive database of queries and resolutions is kept up to date
Mandatory Requirements
- 5+ years’ experience working in Remedy, including custom built modules, reviewing, updating and managing data, along with ticketing and tracking of work
- 5+ years’ experience with identity management, preferably NetIQ, managing data and permissions, access and credentials of user accounts
- 5+ years’ experience working in a highly complex and multifaceted software environment
- Experience with client management systems as well as custom-built software solutions to manage customer, product and services data
- Hands-on experience managing data and highly developed analytical skills
- 5+ years’ experience working with internal and external customers, including professionally communicating following complex privacy and security guidelines
- Attention to detail and demonstrated ability to meet the highest standards of accuracy in following business practices, information management and data governance rules and requirements.
- Experience working in a complex technical environment that involves provisioning/removal of access to services, managing data between systems and integration of those systems through automation as well as manual intervention.
- Strong communication skills, including both written and verbal with internal and external customers. The ability to actively listen and absorb information to then execute required outputs.
- Knowledge privacy and security standards, principles, and regulations applicable to Ontario Health and health technical solutions.
Desirable Requirements
- Public Sector Experience
- Strong analytical and problem-solving skills to research trends and identify opportunities, impacts and transformations required; identify issues; provide solutions and options for business and technical challenges.
- Ability to resolve business rules, information and application conflicts involving shared services, applications and resources.
- Ability to troubleshoot/triage using a variety of tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, network and operational) problems.
- Ability to apply IT privacy and security standards, principles, and regulations applicable to health technical solutions.
- A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience
- Exceptional verbal and written communication skills
- Extraordinary customer service and relationship management experience
Job Posting ID: 55893
Location: Toronto, ON (Hybrid - 1 day a week onsite)
Estimated Starting Date: Nov 25, 2024
Estimated End Date: May 31, 2024
Posting Closing Date:
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