Service Desk Analyst
Back to All Jobs
[social_share]
Our client requires two (2) Service Desk Analysts to directly resolve customer IT issues by following best practices. This role is accountable to update troubleshooting documentation as part of the client’s knowledge base and utilize this documentation in providing support. This role is a member of the IT service desk, and a major part of a typical workday will be resolving incidents over various communication channels.
Work is Hybrid (Onsite 2-3 days/week) from any of the client’s many locations across Canada.
Mandatory Requirements
- 2+ years or equivalent IT support Service Desk/Tier 1 experience
- Experience supported Windows OS and MS Office products.
- Experience with MacOS/iPhone support.
- Experience with ServiceNow ticketing tool.
- Comfortable with a variety of basic software solutions
- Good communication, time management
- Demonstrated ability and willingness to learn new tools
- Dependable and reliable
- Familiarity with updating and using a knowledge base
- General knowledge of computer systems, analysis techniques, and ITIL processes
Desirable Requirements
- Bilingual (French), ITIL V3/4, KCS, M365
Job Posting ID: 55908
Location: Hybrid from any of client’s many locations across Canada
Estimated Starting Date: Dec 1, 2024
Estimated End Date: Nov 30, 2025 + pos. multi-year extension
Posting Closing Date: November 22, 2024
Apply for this Job Posting
Fill in the form below to submit your application for this position.