IT Service Manager
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Our client requires an IT Service Manager to be responsible for the efficient and seamless integration of interdependent services from various internal and external service providers into end-to-end services in order to meet client’s business requirements. In addition, the Service Manager will be responsible for ensuring Managed Service Providers compliance to Service Levels in the delivery of end-to-end services.
Ability to pass criminal record check is required. Enhanced background check may be required for certain projects.
Work is onsite or remote (preference for resources available to be onsite).
Winnipeg, Manitoba (Remote or Onsite)
Mandatory Requirements
- A minimum of 10 years’ experience in the IT industry
- Extensive experience with Managed Service Providers for End User Services
- Experience with Service Level compliance
- Knowledge and deep understanding of ITIL
- Experience with financial tracking and reconciliation
- Familiarity with ITSM tools, with a strong preference for ServiceNow
- Experience in People Management / Team Leader
- Ability to work in a dynamic, fast paced, environment
Desirable Requirements
- Demonstrated proficiency with MS Office, including a working knowledge of SharePoint and Teams as productivity tools
- Experience in database and web development, including Microsoft Access.
Job Posting ID: 56184
Location: Winnipeg, Manitoba (Remote or Onsite)
Estimated Starting Date: Negotiable
Estimated End Date: up to 6 months + excellent pos. of extension up to 24 months in total including initial term depending on project
Posting Closing Date: May 5, 2025
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