Job Posting Details

Application Help Desk

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Our client requires four (4) Application Help Desk candidates, with direct experience providing support of applications to external stakeholders, to provide front line support primarily to members of the public accessing various online systems in relation to Education and Advanced Education. The analysts will work directly with end users to troubleshoot technical issues.

Resource will work remotely but must be available to be on-site when requested for meetings. Standard Hours of work are 08:15 – 16:30 Alberta time. Work must be done from within Alberta, due to network and data security issues. Resource is responsible to pay for travel to on-site meetings.

Edmonton, Alberta (Remote within Alberta)

Mandatory Requirements

• 4 years’ experience as an Application Help Desk Analyst in working with external stakeholders, and providing assistance, troubleshooting, training to inquiries in large-scale enterprise applications
• Bachelor degree or diploma in IT, Computer Science, Math or Engineering or equivalent experience.
• Proposed resource has agreed to a Criminal Records Check and Enhanced Security Clearance including a credit check prior to commencement.
• 4 years’ experience in user identity verification processes, and maintaining user IDs, passwords and accounts permission levels for business applications.
• 4 years’ experience in utilization of any of the following Help Desk software or equivalency: BMC Remedy, Cherwell, MS Team Foundation Server, Rational Clear Quest, HEAT, etc.
• 4 years’ experience working directly with clients, and coordinating with both external stakeholders and internal business areas to ensure communications are relayed to all parties.
• 4 years’ experience working on supporting multiple applications for various stakeholders at one time.
• 4 years’ experience working with Microsoft Office tool suites.
• 1 year experience with the design, development, implementation, integration, and support of Microsoft SharePoint 2005 and higher.

Desirable Requirements

• 1 year experience developing and delivering user manuals and training materials.
• 1 year experience documenting user requirements, business processes, and workflows.
• 1 year experience in planning/performing/monitoring User acceptance testing.
• 1 year experience providing end user operational system support, including data collection, data editing, data validation and data conversion within an enterprise system that contains user information.
• 1 year experience supporting web-based systems with knowledge of various internet browsers using multiple devices, including but not limited to: Internet Explorer, Google Chrome, Edge, Firefox, and Safari.

Job Posting ID: 56667

Location: Edmonton, Alberta (Remote within Alberta)

Estimated Starting Date: Apr 1, 2026

Estimated End Date: till Mar 31, 2027 + 1 pos. 6-months extension

Posting Closing Date: March 6, 2026

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