ServiceNow Project Manager
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Our client requires a ServiceNow Project Manager to accomplish the required tasks from planning, organizing, leading and controlling the administration of all aspects of the project. This Project Manager will oversee the deliverables within the planned schedule of ServiceNow Program. This Project Manager specialist will support the ServiceNow Portfolio Manager managing the activities to deliver applications and solutions under ServiceNow platform (ITOM- ServiceNow Event Monitoring & Management project, ITAM SAM, HAM, ITSM, Copilot, Contract Management, etc.) on time, on budget and with expected quality.
Work is hybrid with 3 days per week onsite at client location in Toronto, ON.
Toronto, Ontario (Hybrid)
Mandatory Requirements
- 5+ years’ experience proven success managing large-scale, multi-divisional ServiceNow implementations using hybrid delivery approaches that incorporate agile/iterative principles is preferred
- 5+ years’ experience demonstrate a collaborative attitude by working closely with the ServiceNow technical and business leads, stakeholders to understand their requirements, maintain transparency, and ensure alignment throughout the project lifecycle
- Project Management Professional (PMP) certification
- Extensive experience managing enterprise-wide IT transformation projects in complex, multi-departmental environments, including budget/timeline management, scope definition, resource allocation, risk and issue management, organizational change management.
- Strong background in contract negotiations, procurement processes, and vendor/contract management to ensure effective ServiceNow partnerships and delivery outcomes.
- Hands-on experience delivering projects using agile methodologies with tools, including backlog management, sprint planning, and iterative delivery.
- Proven success managing large-scale, multi-divisional ServiceNow implementations using hybrid delivery approaches that incorporate agile/iterative principles is preferred
- Expertise in velocity-driven sprint planning and execution, including maintaining sprint schedules, facilitating scrum ceremonies, and proactively removing blockers for ServiceNow project teams.
- Proficiency with project management tools for planning, tracking, and implementing complex technology initiatives and solution packages.
- Excellent communication and presentation skills, with the ability to effectively convey ServiceNow project status and outcomes to Executive and Senior leadership, as well as business and technical stakeholders.
- Strong people management skills, with experience leading technical project teams in ServiceNow application development and infrastructure solution delivery.
- Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field
Desirable Requirements
- Public Sector experience
- Certified Scrum Master (CSM) certification or ServiceNow
Job Posting ID: 56865
Location: Toronto, Ontario (Hybrid)
Estimated Starting Date: Jun 22, 2026
Estimated End Date: till Jun 21, 2027 + pos. 6-months extension
Posting Closing Date: June 8, 2026
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