Sr. UX Designer
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Our client requires a Senior UX Designer to provide specialized user experience, user interface, and service design services in support of prioritized digital products and public services. Working collaboratively with staff, divisional partners, researchers, content specialists, developers, and other stakeholders, the Senior UX Designer will help improve priority user journeys and ensure that solutions respond to validated user needs, business requirements, operational constraints, and legislative obligations.
The assignment may include discovery and user research; journey mapping and service design; information architecture; interaction and interface design; prototyping; usability testing; content and search recommendations; accessibility reviews; and contributions to the client’s design system. The Senior UX Designer will lead or support these activities according to project priorities confirmed by the client and will provide stakeholder engagement, knowledge transfer, and adoption support throughout the assignment.
The expected outcomes are accessible, usable, consistent, and implementation-ready digital experiences that improve task completion and findability, reduce avoidable user effort and drop-off, address prioritized design debt, and strengthen the reuse of approved client design-system components and patterns. Work will be delivered iteratively, with priorities, timelines, dependencies, and acceptance criteria agreed upon with the designated client authority.
Work is hybrid with 3 days per week onsite at client location in Toronto, ON.
Toronto, Ontario (Hybrid)
Mandatory Requirements
- A minimum of seven years of professional experience in user experience, user interface, interaction, product, or service design, including senior-level responsibility for complex digital products or services.
- Extensive experience planning and conducting discovery, user research, stakeholder interviews, usability testing, and evidence synthesis, and translating findings into prioritized design recommendations.
- Extensive experience creating user journeys, task flows, service blueprints, information architecture, wireframes, interactive prototypes, and high-fidelity responsive designs for web and mobile services.
- Advanced proficiency with Figma, including components, variants, libraries, prototyping, file organization, documentation, and developer handoff.
- Experience designing and documenting accessible digital experiences in accordance with AODA and the WCAG version and conformance level specified by the City.
- Experience contributing to, extending, and applying design systems, including reusable components, patterns, tokens, interaction guidance, content guidance, and governance practices.
- Public Sector experience: is preferred
Desirable Requirements
- Post-secondary education or certification in user experience design, interaction design, service design, human-computer interaction, information architecture, accessibility, or a related discipline.
- Experience delivering digital services in a municipal, broader public-sector, or regulated environment.
- Experience with content design, search optimization, analytics, or service performance measurement.
- Experience providing coaching, mentorship, or knowledge transfer to design teams and multidisciplinary partners.
- Familiarity with agile product delivery and public-sector procurement or governance processes.
Job Posting ID: 57039
Location: Toronto, Ontario (Hybrid)
Estimated Starting Date: Sep 28, 2026
Estimated End Date: Mar 28, 2027 + 1 pos. 6-months extension
Posting Closing Date: September 8, 2026
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