Technical Consultant (BMC Helix, DNS)

Intellex Systems

Technical Consultant (BMC Helix, DNS)

Our client requires an architect to migrate DNS services, plus migrate custom applications currently running on BMC Remedy platform to BMC Helix. This includes assessing and advising on data transformation and the decommissioning process of Solaris servers with migration to Linux based servers, and/or retirement of Perl scripts currently running on Solaris servers. Responsibilities include collaboration with BMC vendors, ensuring data integrity, optimizing deployment sequences and BMC Helix integration for seamless data flow and synchronization between both systems. This role requires documentation for technical and data architecture, migration plans, knowledge transfer and capacity building.

Work is remote.

 

Victoria, British Columbia (Remote)

  • Posted in: Technical / Infrastructure
  • Location: Victoria, British Columbia (Remote)
  • Starting Date: Jan 6, 2025
  • Estimated End Date: till Apr 15, 2025 + 4 pos. 1-month extensions
  • Job Posting ID: 55914

Service Desk Analyst

Intellex Systems

Service Desk Analyst

Our client requires two (2) Service Desk Analysts to directly resolve customer IT issues by following best practices. This role is accountable to update troubleshooting documentation as part of the client’s knowledge base and utilize this documentation in providing support. This role is a member of the IT service desk, and a major part of a typical workday will be resolving incidents over various communication channels. 

Work is Hybrid (Onsite 2-3 days/week) from any of the client’s many locations across Canada. 

  • Posted in: Technical / Infrastructure
  • Location: Hybrid from any of client’s many locations across Canada
  • Starting Date: Dec 1, 2024
  • Estimated End Date: Nov 30, 2025 + pos. multi-year extension
  • Job Posting ID: 55908

Technical Analyst

Intellex Systems

Technical Analyst

Our client requires a Technical Analyst to provide technical support and assistance with computing hardware, software, computer peripherals, digital office equipment, and data network and work closely with various departments and project teams to ensure the smooth operation of TI Corp’s IT infrastructure.

Assignments will include troubleshooting to resolve technical issues promptly, supporting and facilitating regular system updates/patches and maintenance to ensure optimal performance and security, assisting with the deployment and configuration of new hardware and software, and maintaining accurate records of technical issues and resolutions in TI Corp’s ticketing system.

This resource will also provide training and support to end users both virtually and onsite at various offices in the lower mainland, collaborate with other IT teams to address complex technical issues, and provide support for special technology projects such as workstation refreshes, boardroom equipment refreshes, office moves, and new office installations as needed.

  • Posted in: Technical / Infrastructure
  • Location: Vancouver, BC (Remote)
  • Starting Date: TBD
  • Estimated End Date: TBD
  • Job Posting ID: 55813TA