Sr. Business Analyst (Healthcare)
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Our client requires a Senior Business Analyst to join their eReferral program, which will include Referrals working with Referral Management System vendors and Central Intake vendors. The resource will support all aspects of the product lifecycle, including the elicitation and management of requirements for product enhancements, onboarding activities as well as acting as a subject matter expert for all aspects of the product. The role requires clear communication, both verbal and written, and close working ties with key stakeholders, both internal and external, to ensure that the product remains relevant, effective and efficient. The role will focus on establishing the new eReferral network.
Work is hybrid with 3 days per week onsite at client location in Toronto, ON.
Toronto, Ontario (Hybrid)
Mandatory Requirements
- 5–7 years of experience in Product Management and Information Technology Business Analysis and project management and/or vendor management.
- 3+ years of working experience on medium-to-high complexity Agile initiatives
- Experience with formal requirements elicitation, analysis techniques, process design, re-engineering, implementation, and data analysis.
- In-depth knowledge of multiple Agile methodologies and the ability to apply appropriate techniques based on project needs.
- Support product enhancement process (including usage of JIRA and Asana boards)
- Public Sector experience is preferred
Desirable Requirements
- Bachelor’s or Master’s degree in Business, Health-related fields, Engineering, Computer Science, or related discipline, or equivalent experience.
- Certified Scrum Product Owner and Scrum Master designation is an asset.
- In depth knowledge of eReferral and eConsult workflows.
- Familiarity with the Ontario eReferral- eConsult Hl7 FHIR Implementation guide v0.12.0
- In-depth knowledge of documentation tooling such as Confluence Wiki or similar tools.
- Strong knowledge of JIRA or similar bug tracking tools.
- Strong knowledge of project delivery practices in a matrix environment.
- Strong knowledge of Process Mapping Techniques.
- Excellent knowledge of SDLC.
- Experience with healthcare integration projects
- Knowledge of SharePoint, BI tools.
- Knowledge of user centric design and innovation.
- Expert Knowledge of Business Domain specific to their product area.
- Excellent Knowledge of ITSM practices.
- Strong knowledge of healthcare system required.
- Demonstrated understanding and ability to work with healthcare systems, HL7/FHIR, XML messaging principles, techniques, and technologies.
Job Posting ID: 56975
Location: Toronto, Ontario (Hybrid)
Estimated Starting Date: Aug 26, 2026
Estimated End Date: till May 4, 2027 + pos. extension
Posting Closing Date: August 4, 2026
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