BMC Helix Support Specialist
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Our client requires an application support specialist to work in a healthcare environment to support a major healthcare technology integration initiative focused on application support, data management, identity and access management, and system-to-system data alignment. Responsibilities include reviewing, validating, updating, and decommissioning user, provider, and organization records across multiple systems while ensuring privacy, security, auditability, and strict adherence to documented procedures. Success in this role requires strong experience with BMC Helix, identity management solutions, client management systems, data quality, record-level updates, ticketing systems, and complex technical environments.
Work is hybrid within the Province of Ontario.
Toronto, Ontario (Hybrid)
Responsibilities
- Provide technical expertise and application knowledge to perform complex information management, application support, data validation, and record-by-record updates while following approved procedures, controls, authorizations, privacy, security, and data governance requirements.
- Review inactive user, provider, and organization records; validate accounts against registries; remove permissions and access; and decommission accounts where registrations, credentials, or organizational data are no longer valid.
- Analyze organization data, investigate discrepancies, produce reports, and execute approved updates to harmonize data mapping across multiple systems, including client management systems, identity management platforms, and custom-built software solutions.
- Support integration activities by validating organizations, updating records, managing data across up to 10 to 12 systems, and ensuring all changes include verification steps before and after execution.
- Manage Indigenous-led and Indigenous-centered indicator profiles, including intake, review, cleanup of existing data, removal of outdated flags, and reapplication of indicators based on current criteria and standards.
- Accurately document completed work, decisions, escalations, anomalies, edge cases, and outcomes in ticketing and tracking systems to support auditability, traceability, standard operating procedures, and compliance requirements
Mandatory Requirements
- Minimum of five years’ experience working in BMC Helix, including custom built modules, data review and updates, and use of ticketing and tracking systems.
- Minimum of five years’ experience with identity management solutions such as NetIQ, including management of user access, permissions, credentials, and account data.
- Minimum of five years’ experience working with client management systems and custom built software solutions used to manage customer, product, and service data.
- Demonstrated experience managing data at the individual customer or account record level, including communication with customers and strong analytical skills.
- Demonstrated attention to detail and ability to meet the highest standards of accuracy while following business practices, information management requirements, and data governance rules.
- Experience working in a highly complex and multifaceted software environment.
- Proven ability to follow detailed, documented procedures exactly as written and to confirm understanding before executing work.
- Experience working in environments where assumptions are not permitted and where uncertainty must be escalated for review prior to action.
- Demonstrated discipline performing repetitive, high risk, record by record data updates with sustained accuracy and self verification.
- Experience identifying exceptions, anomalies, or scenarios that fall outside documented procedures and formally escalating them using defined processes.
Desirable Requirements
- Strong analytical and problem solving skills to research issues, identify impacts, and develop options for resolution.
- Ability to resolve business rules, information, and application conflicts involving shared services, applications, and resources.
- Ability to troubleshoot and triage issues using a variety of tools and techniques.
- Knowledge of IT privacy and security standards, principles, and regulations applicable to healthcare technology environments.
- Strong teamwork skills with the ability to manage competing priorities and meet deadlines.
- Exceptional written and verbal communication skills, including the ability to clearly document issues, risks, and exceptions.
- Demonstrated judgment in determining when work can proceed independently versus when review or support is required.
Job Posting ID: 56924
Location: Toronto, Ontario (Hybrid)
Estimated Starting Date: Aug 4, 2026
Estimated End Date: till Jul 30, 2027 + pos. extension
Posting Closing Date: July 7, 2026
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