Senior MS Dynamics 365 Business Consultant
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Our client requires a Senior Business Consultant experience in implementing MS Dynamics 365 customer engagement solutions to work closely with the Business Transformation and the Digital Business teams to guide the successful implementation and integration of multiple systems. This includes developing and implementing business architecture models for case management applications, facilitating the integration of MS Dynamics 365 CRM a very large SAP ERP system, and leading reporting initiatives and data strategy development, particularly using Power BI to enhance organizational decision-making through dynamic dashboards and data visualizations.
Edmonton, Alberta (Remote)
Mandatory Requirements
- Successfully implemented 3 Microsoft Dynamics 365 systems with the customer engagement solutions; OR Microsoft Dynamics 365 Certification; OR 2 Years of Experience working with Microsoft Dynamics 365 customer engagement solutions
- ITIL Certification
- Agile Scrum Master Certification
- 10 years’ demonstrated experience in developing current and future-state business architecture models, including requirements, business processes, business rules, information models, and organizational models, specifically for case management applications.
- 10 years’ proven experience working with enterprise-class Customer Relationship Management (CRM) software products.
- 10 years’ expertise in data conversion from legacy systems to new systems, including the development of data conversion plans, defining conversion threshold metrics, and planning go-live transitions to operational status.
- 10 years’ experience designing and implementing process improvements across large organizations, including coordinating the decommissioning of business applications and their integrated systems.
- 10 years’ proven ability to develop project deliverables, including charters, business cases, status reports, risk logs, continuous improvement plans, project closure documentation, and test plans/test cases.
- 5 years’ demonstrated experience in a project management role, including managing project timelines, budgets, risk mitigation, and cross-functional team coordination to ensure successful project delivery.
- 10 years’ experience leading change management initiatives and creating communication plans to support organizational transitions and adoption.
- 5 years’ experience integrating systems with an Enterprise Resource Planning (ERP) platform.
- 5 years’ demonstrated expertise in developing advanced analytics, dynamic reporting solutions, and dashboards using tools such as Power BI, SQL Server Reporting Services (SSRS), and Microsoft Dynamics CRM.
Desirable Requirements
- 10 years’ proven experience delivering business analysis services to public sector clients, including government entities, public agencies, boards, or commissions, and developing and delivering training programs tailored to users in these environments.
- 10 years’ experience performing business systems analysis, designing solutions, and developing functional requirements for both custom-developed and off-the-shelf software applications.
- 5 years’ experience in developing test plans and test cases to ensure software quality and alignment with business needs.
- 5 years’ expertise in creating data migration strategies and facilitating data migration activities.
- 10 years’ experience providing business solutions tailored to social housing organizations, including reporting assets such as static/dynamic reports, dashboards, and pivot tables.
- 10 years’ demonstrated experience leading and facilitating meetings, workshops, and presentations with stakeholders across various organizational levels to achieve alignment and project success.
Job Posting ID: 55994
Location: Edmonton, Alberta (Remote)
Estimated Starting Date: Apr 1, 2025
Estimated End Date: till Mar 31, 2026 + 2 pos. 1-year extensions
Posting Closing Date: January 16, 2025
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