UX Designer
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Our client requires a UX Designer to consult with product teams, clinical leads and target users to gather in-depth qualitative and quantitative insights that can be used to drive intuitive and efficient product design experiences that minimize traditional paper-based workflows, such as faxing referrals and prescriptions, writing clinical notes and manually completing forms.
Work is onsite at client location in Toronto, ON.
Toronto, Ontario (Onsite)
Mandatory Requirements
- Extensive experience with User experience (UX) design for complex web sites and applications (6+ years)
- Proven experience with information architecture (IA), interaction design (wireframing and prototyping), and visual UI design (hi-fidelity mockups)
- Proven experience with User experience (UX) research methodologies and conducting research-related activities, including interviews, usability testing, and surveys
- Experience developing personas and customer/user journey maps
- Extensive experience with research planning and participant recruitment
- Highly proficient in performing thematic analysis and compiling insights reports with prioritized recommendations to drive product design decisions and roadmaps
- Strong task flow analysis skills and ability to generate current and future-state user flows
- Experience developing and managing surveys and other user feedback mechanisms
- Documented experience with Usability or Heuristic Evaluations
- Excellent knowledge of WCAG 2.1 and/or AODA and experience with compliance testing
- Must have strong facilitation skills and experience leading client workshops remotely
- Comfortable working in a complex, highly regulated environment
- Strong facilitation and communication skills
- Experienced with Adobe XD and/or Figma
Desirable Requirements
- A professional accreditation or certification in User Experience (UX)
- Experience working on complex programs with multiple workstreams
- Extensive experience as a UX designer, designing complex digital products and services across various devices and screen resolutions
- Relevant experience in planning and recruiting for user research studies, including managing screeners, agreements and honorariums
- Ability to collaborate with business teams to gather requirements and translate them into intuitive, user-centric solutions
- Experience in translating user insights into sitemaps, user flows, user journey maps, concepts/wireframes, mock-ups and prototypes
- Experience with designing AODA (WCAG Level AA) compliant experiences, including performing AODA audits/testing
- Expertise consulting on UX and UI best practices, AODA and inclusive design
- Experience working with technical teams to understand the limitations and appropriate use of web development technologies and clearly communicate design decisions
- Experience working with Adobe Acrobat to develop complex, fillable PDF forms
- Strong analytical and problem-solving skills and ability to devise simple, efficient solutions
- A team player with a reputation for meeting deadlines, managing competing priorities and maintaining client relationships
- Excellent communication skills with the ability to advocate for UX research and collaborate with partners at all levels and clearly and effectively communicate design processes, ideas and solutions to team members
- Excellent knowledge of Adobe XD and/or Figma design and prototyping tools
- Experience with digital whiteboarding tools such as Mural, Miro and/or Figjam
- Experience working in a health care setting and/or with digital health solutions
- Experience working in the public sector
Job Posting ID: 56776
Location: Toronto, Ontario (Onsite)
Estimated Starting Date: May 18, 2026
Estimated End Date: Jul 31, 2027 + pos. extensions
Posting Closing Date: April 28, 2026
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