ITSM Project Manager
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Our client requires a senior Project Manager with proven experience implementing release management practices within complex organizations where teams operate with varying delivery models, processes, and levels of maturity.
Work is hybrid with 3 days per week onsite at client location in Toronto, ON.
Toronto, Ontario (Hybrid)
Mandatory Requirements
Mandatory Requirements Include:
- Bachelor’s degree in computer science, Information Technology, or related field.
- Minimum 10 years of experience in IT Service Management, Release Management, Change Management, Project Delivery, or related disciplines.
- Experience developing enterprise-wide governance frameworks, operating models, standards, procedures, and service management processes.
- Demonstrated experience establishing or maturing Release Management practices within large, complex public-sector or enterprise organizations.
- Ability to analyze existing processes, identify gaps, and develop practical recommendations for process standardization and continuous improvement.
- Knowledge of software development and deployment lifecycles, including CI/CD, DevOps, Agile delivery, and operational support models.
- Public Sector experience is preferred
Technical Capabilities:
- Strong knowledge of ITIL principles and service management best practices, including Release Management, Change Management, Incident Management, Problem Management, Configuration Management, and Service Request Management.
- Experience designing and implementing release governance, release planning, deployment coordination, dependency management, and risk management processes.
- Experience working with enterprise service management and project delivery tools such as ServiceNow, Jira, Azure DevOps, or equivalent platforms.
- Experience developing metrics and reporting frameworks to measure release performance, process compliance, operational effectiveness, and service quality
Job Posting ID: 57045
Location: Toronto, Ontario (Hybrid)
Estimated Starting Date: Nov 16, 2026
Estimated End Date: till May 14, 2027 + 1 pos. 6-months extension
Posting Closing Date: September 16, 2026
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