ServiceNow Release Manager

Back to All Jobs
[social_share]

Our client requires a ServiceNow Release Manager to implement and support ServiceNow Digital Product Release Management (DPRM), and provide expert advice and recommendations on ITSM, Release Management, governance, and ServiceNow best practices to support organizational objectives and operational excellence.

Work is hybrid with 3 days per week onsite at client location in Toronto, ON.

Toronto, Ontario (Hybrid)

Mandatory Requirements
  • Experience assessing current-state processes and developing future-state ITSM operating models, governance frameworks, process improvements, and service management best practices.
  • Experience designing and implementing integrations using ServiceNow APIs and integration technologies with Digital Product Release Management (DPRM), Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise systems.
  • Experience establishing and supporting enterprise release governance processes, including release planning, scheduling, release calendars, risk assessments, dependency management, deployment coordination, and post-release reviews.
  • Knowledge of enterprise technology environments, including cloud services, network infrastructure, applications, cybersecurity controls, telecommunications, collaboration platforms, and information management technologies.
  • Proven ability to develop and deliver training materials, user guides, operational procedures, knowledge-transfer sessions, and support documentation for business and technical stakeholders.
  • Experience assessing current-state processes and developing future-state ITSM operating models, governance frameworks, process improvements, and service management best practices.
  • Certifications Required: ServiceNow Certified System Administrator (CSA)
  • Public Sector experience is preferred

Job Posting ID: 57046

Location: Toronto, Ontario (Hybrid)

Estimated Starting Date: Nov 16, 2026

Estimated End Date: till May 14, 2027 + 1 pos. 6-months extension

Posting Closing Date: September 16, 2026

Back to All Jobs

Apply for this Job Posting

Fill in the form below to submit your application for this position.

  • This field is for validation purposes and should be left unchanged.
  • Accepted file types: doc, pdf, docx, Max. file size: 512 MB.